CivicAI
A groundbreaking project to democratize AI

CivicAI makes it easy to Create, Train and integrate custom
AI Agents to support activities, member advice and daily work. Specifically designed for non-profit organizations.

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Civic AI has two broad uses

External

Enhance customer experiences with AI agents that provide 24/7 support and human-like interactions on all channels. Give human agents the upper leg with their own AI agent to guide them.

Internal

Empower employees with AI agents that retrieve enterprise knowledge, automate workflows, and boost productivity through intelligent automation and insights.

How does Civic AI work?

1. create your AI

It's easy to create a customized AI assistant/agent for your business using our ready-made templates.

- Choose the type of assistant, for example: member advice, news and business intelligence, training, compiling and analyzing statistics, transcribing and compiling meetings, or generating content based on your specific business.

- Give your new AI a name, personality and conversational tone.

- Specify what it should and should not be able to do.

- All without any prior technical knowledge.

2. Train your AI with business knowledge

Now it's time to train the AI assistant with your organization's specific knowledge.

Upload existing information for the AI assistant to learn. This could be policy documents, presentation materials, values documents, Q&As, newsletters, training materials or existing website.

CivicAI supports most formats available. From text to, video and audio files.

3. Integrate and manage your custom AI

You can now test and fine-tune your AI in peace and quiet before you launch. When everything is ready, the AI assistant is easily integrated into the organization's website, chat and in various social channels such as WhatsUp, Instagram, email, Telegram, Signal, Twilio SMS / voice, Discord, Shopify, WebFlow, WordPress, Intercom, Crisp,
Zapier, Make.com, Bubble, Wix, Pabbly... and many more.

Managers in the organization can follow the AI assistant's communication with different users in real time and, if necessary, can easily fine-tune the answers given by the AI.

Detailed statistics are automatically generated that can be used for follow-up and as a basis for business development. Examples include number of conversations, type of questions, visitors, feedback from visitors, thematization of topics, sentimental analysis of all conversations over time.

Areas of application for Civc AI

AI is a powerful tool that can transform the work of the non-profit sector and public administration by increasing efficiency, improving service and freeing up human resources for more complex and relationship-building tasks.

Below is an overview of concrete areas where AI solutions are already being used or have great potential:

Answer questions and provide information (Chatbot)

An AI provides accurate and immediate answers to common questions on websites and other digital channels, 24/7, in 50 different languages.

Automatic document management

An AI that can quickly read, summarize, classify, and route incoming documents such as applications, submissions, or reports.

Support at meetings

An AI that transcribes conversations, drafts minutes, summarizes decisions and produces lists of assigned tasks.

Case management

The AI assistant provides quick answers to common questions and automates the handling of routine tasks according to predetermined rules.

Automated data analysis

An AI that analyzes large volumes of data, such as free-text responses from surveys, to quickly identify trends, needs and areas for improvement.

Monitoring the world around us and news coverage

An AI that summarizes relevant news and research findings in the organization's field of activity.

Analysis of the impact of the activity

An AI collects and analyzes data from different sources to show the impact of interventions and identify success factors.

Application and reporting support

An AI that helps collect, compile and structure information and statistics for grant applications or external reports.

Risk and compliance management

An AI that identifies potential risks or deviations from rules and policies by analyzing data.

IT support

An AI that guides users through common issues and processes (e.g. password reset) before the case goes to human support.

Summary of external information

An AI that quickly summarizes the content of complex external reports or research publications.

Internal knowledge bank

An AI that acts as an intelligent search engine, presenting relevant information from all the organization's governing documents and policies based on the employee's queries, also in different languages and formats.

Introduction of new staff (Onboarding)

An AI that guides new employees through systems, procedures, culture and answers initial questions.

HR and staff support

An AI that provides instant answers to common HR-related questions such as vacation, benefits, rights and obligations through integration with HR systems.

Mental health

An AI that offers support, tips and resources for stress management and mental wellbeing.

Education and training

Use AI as an all-knowing facilitator and trainer, taking training through in stages based on the employee's role and needs.

Personalized communication

An AI helps personalize messages and information based on the individual's interests or previous engagement.

Forecasting and needs analysis

An AI analyzes historical data and external factors to identify and define future service needs or identify new trends.

Create draft annual report and business plan

An AI that analyzes meeting minutes and internal documents to generate draft annual reports and proposals for future business plans with objectives, key results and tasks.

Generating draft texts

An AI that creates first drafts of press releases, news articles or social media posts.

Adaptation of messages

An AI that analyzes target audiences to suggest how best to formulate messages and through which channels they should be disseminated.

Security and non-locking-in policy

GDPR & data security

CivicAI complies with the GDPR.

Is safety-rated by independent partners according to the industry standard SoC 2.

Data is stored within the EU (Sweden by default)

All data is encrypted both during transmission (end-to-end encryption) and storage (at-rest encryption).

An artist’s illustration of artificial intelligence (AI). This image represents how technology can help humans learn and predict patterns in biology. It was created by Khyati Trehan as par...

100% ownership and control over your data

CivicAI is secure and gives you full ownership and control over your data, training and what the AI assistant can respond to.

All data can be easily exported if you wish to switch services or for any other reason do not wish to continue using the Association Assistant.

Your organization's data is not used to train the CivicAI model.

Each organization's AI Assistant is limited to only being able to answer questions based on the data/knowledge that each organization has trained with. This minimizes the risk of incorrect answers, or so-called "hallucinations".

An artist’s illustration of artificial intelligence (AI). This image represents the boundaries set in place to secure safe, accountable biotechnology. It was created by artist Khyati Treha...

Backup and recovery:

Regular backups with secure storage.

Strict role-based access control for different users of the platform.

Multi-factor authentication for all user accounts with administrative rights.

Possibility for associations to automatically delete chats every month, quarter and year.

We stand for diversity and inclusion!

Reviews

What our users say

So exciting to follow the developments!

Erik

I'm impressed by how easy it is to communicate with the AI assistant.

Anna

Scary good!

Mr. David

Problem areas addressed by CivicAI

Knowledge gap in Generative and Conversational AI

Civil society and socially beneficial organizations are at risk of falling behind in digitalization due to a lack of knowledge and experience in generative and conversational AI.

This knowledge gap prevents organizations from taking advantage of the opportunities offered by modern AI technology.

Lack of technical expertise and experience

Organizations lack the technical expertise and experience required to develop tailored AI solutions adapted to their specific needs and challenges.

Without this expertise, it will be difficult to implement effective AI tools that truly solve the organization's problems.

Lack of financial and human resources

Many non-profit organizations face increasing demands on their services while having limited financial and human resources.

This creates a paradox where organizations can streamline their processes using AI, but lack the resources to invest in the technology.

The costs of AI development, implementation and maintenance often become insurmountable barriers. Without targeted support efforts, the gap risks growing further.

Lack of diversity and inclusion in AI development

AI systems risk reinforcing existing societal structures and biases when they are not developed with diversity and inclusion in mind.

With CivicAI, we want to democratize AI, and make this powerful and important technology available in a simple and safe way to socially beneficial organizations. We are convinced that "right" developed AI contributes to a strong and resilient society. Where everyone has a place.

CivicAI is developed
in cooperation with

AB SOLOM

SOLOM is the safe care and nursing alternative for those who want a municipal provider. Our vision is to be the clear choice of care in Sollentuna and we are currently the largest in the municipality with operations in about 30 locations.

SOLOM offers everything from personal assistance and home care to daily activities, nursing homes and LSS housing. Every day, our more than 1000 employees work to improve the quality of life and contribute to a good everyday life for all our customers.

Child Diabetes Foundation

The Children's Diabetes Foundation works towards a future without type 1 diabetes. We support research aimed at preventing, curing or alleviating type 1 diabetes in both children and adults. We believe that research can defeat type 1 diabetes with the right resources and our vision is to find a cure by 2040.

Every year, 2,000 people are diagnosed with type 1 diabetes, of which 1,000 are children. No one knows why and no one is cured. The disease requires intensive self-care around the clock, for life, and despite new modern technology, many suffer serious complications and premature death. We want to change that!

UNIZON

Unizon is a national association that brings together over 140 non-profit and non-profit-making women's shelters, women's shelters and youth shelters under a common set of values, vision and goals - an equal society free from violence! Unizon works to ensure that all women and children exposed to violence are offered good quality support and protection regardless of their life situation and background.

Unizon's shelters support, protect, prevent and influence based on knowledge of how violence, sex, gender and power are linked. The work consists mainly of supporting and protecting women who are victims of violence and their children, working preventively and supportively with children and young people, and creating public opinion and spreading knowledge.

SNAPH

SNAPH, or Stockholm Network Action Mental Health, is a network that coordinates actors in the Stockholm region to offer support to relatives who live close to people with mental illness.

The network consists of three main parts:
Steering group: This group consists of representatives from municipal family support, county psychiatry and interest organizations in mental illness. The steering group is responsible for the network's long-term and overall strategy

Network: Anyone connected to activities that benefit family members of people with mental health problems is welcome to join the network.

Close-Up Shot of a Woman Hugging Another Woman

CivicAI is developed by Civic Innovation, a non-profit organization based in Stockholm. Read more about us at https://civicinnovation.se

CivicAI A groundbreaking project to democratize AI